ENGAGE Unveils New Virtual AI Customer Service Employee Named Athena

ChatGPT-3 and DALL.E integration opens up endless possibilities for the virtual business world

NEW YORK, Jan. 23, 2023 (GLOBE NEWSWIRE) — ENGAGE XR Holdings Plc (AIM: EXR; Euronext Growth: EXR), a virtual reality (“VR”) technology company and provider of virtual communications solutions in the metaverse, today announced the launch of Athena, an augmented reality employee (AI) which integrates AI into a virtual reality (VR) environment for ENGAGE’s corporate clients. Athena takes the concept of customer service chatbots to the next level using the Open AI programs ChatGPT-3 and DALL.E allowing enterprise customers to have full and interactive conversations with the avatar in the ENGAGE metaverse. Click on HERE and HERE experience Athena.

“The launch of Athena will open up endless possibilities for enterprise customers and change the future of the metaverse,” said David Whelen, CEO and Co-Founder of ENGAGE. “With just a prompt or two, users can have full conversations with Athena inside the ENGAGE platform and ask her for just about anything, from completing simple tasks and responding to from basic questions to creating complex and unique installations within the metaverse.”

Traditionally, customer service chatbots are software or computer program interfaces that simulate human-like conversations through text or voice interactions. Until now, chatbots were programmed using predefined keywords and scripts, which can limit their functionality and usefulness. Athena’s artificial intelligence pushes customer service chat functionality further for ENGAGE Link users. Athena can provide advice, answer questions, source media for playback, create AI images, find 3D objects, create sticky notes, and interact with key platform functions. This is all done via an animated avatar body giving people interacting with Athena the feeling that they are talking with a real person. The AI ​​feature also allows Athena to learn and improve her intelligence as she interacts with people, improving her performance and responding more naturally to conversation prompts.

“We named ENGAGE’s companion, Athena, after the Greek goddess of wisdom, craftsmanship and practical reason,” Whelan said. “As our customers continue to interact with Athena, she will grow smarter with every prompt and conversation. Introducing Athena is just the beginning of an extensive roadmap we have planned for metaverse apps. of AI.”

Over the next few weeks, ENGAGE engineers will add more functionality and connectivity to Athena, using different AI programs. She will have access to hundreds of technical documents training her to become an expert on the ENGAGE platform and helping her improve her answers to become more human.

ENGAGE XR plans to provide custom AI employees to its enterprise customers in the future at a premium price. Each custom avatar will be personalized with a unique personality and given all the technical knowledge they need to support each company’s goals and tasks. Avatars will be able to take on a multitude of customer-facing tasks, including technical support, training, education, and moderation.

To learn more about ENGAGE XR and Athena, please visit the company’s blog and website https://engageplc.com and follow us on social networks LinkedIn, Twitter, Youtube and Facebook.

ENGAGE XR Holdings plc (AIM: EXR; Euronext Growth: EXR) is a metaverse technology company focused on becoming a leading global provider of virtual communications solutions through its new comprehensive enterprise metaverse, ENGAGE Link. The Company also has a proprietary software platform, ENGAGE. ENGAGE provides users with a platform to create, share and deliver VR content for education, training and online events through its three solutions: Virtual Campus, Virtual Office and Virtual Events. EXR is listed on AIM in London and Euronext Growth Market in Dublin, a market operated by Euronext Dublin. For more information, please visit https://engageplc.com and follow us on social networks LinkedIn, Twitter, Youtube and Facebook.


Group K squared
Kelly Kaufman

ENGAGE XR Holdings Plc
Sandra Whelan, Chief Operating Officer

Leave a Comment